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FAQ

What Is BigShip

BigShip is third party logistics service provider, specialized for ecommerce industry for COD and prepaid orders in all over India.

What does BigShip do?

We work as a logistics partner for our customers to maximize their reach and grow their business by effortlessly shipping the products to the doorsteps at a best possible prices.

What can I ship through BigShip?

You can ship perishable and non-perishable goods Examples of commodities being shipped are clothing, machinery, jewelry and others.

Does BigShip charges anything for the technology platform?

Yes , We Do charge a nominal fee for our platform

How do I integrate my website with BigShip?

You need not worry about this. We have 10 years of rich experience which helped us to make this platform more user friendly. We have our expert IT team who will be taking care of the integration of your website to our platform.

How do COD remittance work?

We have special weekly remittance method for our customers

How do I get in touch with you?

BigShip will be providing you with a single point of contact for your all technology, operational and other needs regarding our services.

What is the USPs of BigShip?

BigShip is committed to provide the supreme services to its clients. We have our dedicated team of customer support which will be working for your non-delivery reports which in turn will help you to maximize your delivery ratio.

How do I create a shipment?

We will provide a complete training session for our technology platform which is an API integration with a single click.

What all geographical areas does BigShip covers?

We deliver in every state of India which covers 28000 + pin codes.

Is this Pincode serviceable?

You can check the Pincode Serviceability by downloading the complete Pincode serviceability sheet.

What is a Transporter ID?

For high-value shipments above INR 50,000, sellers need to create an eway bill. To create an eway bill, you need to have a transporter id that is unique to every courier. Here are the transport IDs for our courier partners –

Can I ship internationally?

As per the guidelines of the government of India due to the ongoing lockdown, pickups are not available for international shipments.

Can I ship without a GST number?

A GST number is not mandatory for shipping with BigShip. But, the seller must conduct deliveries without it at their own risk.

Can I ship frozen items with BigShip?

Yes, you can ship frozen food under the category of the essential items. The following courier partners are available for carrying such shipments-

How to do KYC?

  • "Know Your Customer, commonly known as KYC, enables us to validate the identity of our customers. You only need to do this once as a first-time customer on our paltform. To complete your KYC process, you must: " :
  • Enter your PAN number and upload supporting document proof. :
  • Select the address proof and upload scanned copies of the same. :
  • Please Note: The uploaded address proof must be the same as that of the billing address submitted with BigShip. You can also do KYC using the Aadhar based OTP system :

What is the estimated delivery time for the products?

Due to the ongoing lockdown, there might be a delay in the delivery of orders. You can track your orders on the panel or on the order tracking page

What are the customs duties and tariffs involved while shipping internationally?

There are various kinds of custom duties and tariffs involved while shipping internationally, depending on the country you’re shipping to,

Do the courier partners carry items labeled as ‘Fragile’ more carefully?

Yes, the items marked as fragile are handled with care during shipping to avoid any unnecessary product damages.

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